Terms and Conditions

1. Introduction
These conditions of sale (hereinafter only “General Conditions”) govern the sale of products marketed by Venice Factory S.r.l.. based in Venezia (VE), Cannaregio 628/C, C.F. and VAT and CCIAA Companies Register VE 04124510274, Cap. Soc. € 10,000.00 REA CCIAA of VE 367660, through the website www.venicefactory.com
All contracts entered into to purchase products through the website www.venicefactory.com and according to the procedures described above, between the seller and the customer will be governed by these Terms.
All published products are items intended primarily for not professionals.
Www.venicefactory.com automatically recognizes the Country of origin of the visitor.
Visitors from countries of the European Union  (UE)  will see prices Including VAT.
Visitors from  Extra-UE countries will see prices excluding VAT.
To complete the purchase all Visitors must enter the Login chosen during the Registration or, for new customers,  proceed with the Customer Registration.
At this step, the Customer must also enter the shipping address, if it is different from the billing one. In this case the prices shown and applied on the Cart after login, will be those relating to the country in which the Products will be shipped.

2. Acceptance of terms of sale
a) The contract between Venice Factory and the Client shall be concluded with the acceptance, even partial, by Venice Factory, which reserves the right, in its sole discretion, to accept ‘ order. By placing an order in the manner provided, you acknowledge that you have read all the information provided during the purchase process and accept the general conditions and payment transcribed below.
b) If the Customer is a consumer (ie a person who buys goods for purposes not related to his professional activity), once the online purchase procedure, shall print or save an electronic copy, but keep, these Terms and Conditions of Sale, in accordance with the provisions of current law on distance selling.
c) the customer is not entitled to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by non-acceptance, even partial, of an order.
3. How to Buy
a) The customer may only purchase products in store electronic Venice Factory at the time the order and viewable at www.venicefactory.com , as described in the relevant information sheets. The technical information included in the site www.venicefactory.com faithfully reproduce those of the producers of the articles included in the catalog. Venice Factory therefore, reserves the right to change the technical information of products to match those provided by the manufacturers without any prior notice. It is understood that the picture accompanying the description of a product may not be fully representative of its features, and differ in color, size and accessories in the picture. All support information acquisition available on our website (Description of Categories, Trends, etc …) are intended as mere material for general information, not due to actual characteristics of each product.
b) The correct order is confirmed by Venice Factory by a reply by email, sent to the email address supplied by the customer. This confirmation message will include the date of receipt of the order and a ‘Customer
Order Number’, to be used in any further communication with Venice Factory. The message will include all the data entered by the customer who agrees to verify the correctness and communicate any corrections, as described in this document. The customer can also check the status of your order by logging into your profile and selecting the order in progress.
c) In the case of non-acceptance, Venice Factory is committed to timely communication to the customer.
d) All prices in this site shall be construed prices :
– Inclusive of VAT and Shipping cost for items shipped in the countries of the European Community (EU ) ;
– DO NOT include VAT but inclusive of shipping costs for EXTRA EU shipments.

We ship only to the countries listed in the ” Shipping” section.
. Venice Factory reserves the right to change prices at any time without notice.
e) The site www. venicefactory.com displays the products available at the time of order. Since the simultaneous access by multiple users-clients and the simultaneous possibility of orders “on line” manipulate the availability of the product, Venice Factory not guarantee the certainty of allocation of merchandise.
f) On certain products subject to price promotions, Venice Factory reserves the right to accept orders by reducing the amount, notice and acceptance by the customer, failing which the order will be canceled.

4. Transaction Security
The on-line transactions by credit card are made directly on the PayPal’s website, through a secure server that adopts the system of SSL (Secure Socket Layer). This protocol allows you to communicate in a way designed to prevent the interception, alteration or falsification of information. Venice Factory is not aware of the details of the credit cards used by your customers.
5. Garantees
Under the law, this warranty on all products sold by Venice Factory and ‘for 12 months from date of purchase.
For private consumers who purchase the product for purposes NOT related to the profession, as specified in the Decree. of 02/02/2002 n. 24, it will also be a 24-month warranty is extended only to the lack of conformity of the product. The consumer has the time 2 months after discovery of the defect to know. For more information, please refer to the Leg. February 2, 2002, no. 24.
a) To qualify for the warranty, the customer must keep the invoice and / or proof of purchase documents received with the purchased goods.
b) The guarantee shall be provided in the manner outlined in this documentation and on the website www.venicefactory.com in the area. If, as a result of warranty, the defect is not covered by the warranty, the customer will be charged for any costs of verification and recovery, as well as transportation costs, if incurred by Venice Factory.
c) The warranty period is 24 months according to the Legislative Decree n. 24/02 applies to products that present a lack of conformity, provided it is used correctly, in accordance with its intended use and as provided in the attached technical documentation. This guarantee, in accordance with Legislative Decree no. N. 24/92, is reserved solely to the private consumer (a person who buys goods for purposes not related to his professional activity). In case of lack of conformity, Venice Factory shall, without cost to the consumer, the restoration of conformity by repair / replacement or reduction of the price, until the termination of the contract. If, as a result of warranty, should not be a lack of conformity pursuant to Legislative Decree no. 24/02, the customer will be charged for any costs of verification and recovery, as well as transportation costs if incurred by Venice Factory .
d) In the event that for any reason Venice Factory not be able to replace a product under warranty (repaired or replaced), may proceed with the consent of the customer, the replacement of the product (if available) or with another of equal value or characteristics and, finally, the issue of a voucher for the same amount be spent on another product valid for 6 months from the date of issue.
e) No damage can be obtained from Venice Factory for any delay in repair or replacement of products under warranty.
f) In cases where the application of safeguards providing for the return of the product, the product must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: components, parts, etc.. ..) should be avoided in any case the attachment of labels or tape directly on the product.
For detailed instructions on how to guarantee delivery and method of delivery of the goods covered by the warranty, see the chapter “Returns”.

6. Privacy
For information about the privacy policy and how Venice Factory manage this aspect, see the appropriate document available at www.venicefactory.com

7. Complains
Any complaint must be addressed to :

Venice Factory S.r.l.
Cannaregio 628/C
30121 Venezia (VE)

8. Jurisdiction and Applicable Law
The contract of sale for purchases made on the site www.venicefactory.com is concluded in Italy and governed by Italian law. Any dispute shall be settled by the Court of Venezia, excluding the case where the ‘purchase, in accordance with the law, is made by a consumer, where there will be the competent court of residence of the consumer.

9. Validity
The conditions contained in this document may be modified by Venice Factory without notice and will be effective from the date of publication on the website www.venicefactory.com